The Travel Trolley

Spirit to refund dying veteran’s ticket

In a complete 180, Spirit Airlines said it will refund a dying Vietnam veteran’s airfare following threatened boycotts and extensive media coverage.

“In my statements regarding Mr. Meekins’ request for a refund, I failed to explain why our policy on refunds makes Spirit Airlines the only affordable choice for so many travelers, and I did not demonstrate the respect or the compassion that I should have, given his medical condition and his service to our country,” Ben Baldanza, CEO of Spirit Airlines, said in a news release.

“Therefore I have decided to personally refund Mr. Meekins’ airfare, and Spirit Airlines will make a $5,000 contribution, in his name, to the charity of his choice, Wounded Warriors,” Baldanza added.

The complete statement:

“At a time of ever-rising airfares, Spirit Airlines makes commercial air travel affordable for many Americans. A very important part of keeping our airfares reasonably priced is our refund policy.

“Every day we seek to balance customer service with customers’ demands for the lowest airfare possible. But sometimes we make mistakes.

“In my statements regarding Mr. Meekins’ request for a refund, I failed to explain why our policy on refunds makes Spirit Airlines the only affordable choice for so many travelers, and I did not demonstrate the respect or the compassion that I should have, given his medical condition and his service to our country.

“Therefore I have decided to personally refund Mr. Meekins’ airfare, and Spirit Airlines will make a $5,000 contribution, in his name, to the charity of his choice, Wounded Warriors.

“We have worked hard to build a great company that makes air travel affordable while making our employees proud and customers satisfied. All of us at Spirit Airlines extend our prayers and best wishes to Mr. Meekins.”

 

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  1. […] Airlines said Friday it will refund a Vietnam veteran’s $197 non-refundable airfare; the move follows extensive media coverage. The incident also sparked a boycott, a move that […]

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